According to the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government (external link) and the World Health Organization (external link).

Our partner's delivery associates have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. You can also choose a safe place location where the driver can leave your package if you can’t answer the door.

We have worked closely with health authorities to proactively respond, ensuring we continue to serve customers while taking care of our team. We have implemented proactive measures at our facilities to protect employees including increased cleaning at all facilities, maintaining social distance in our buildings, and adding distance between drivers and customers when making deliveries.